We constantly strive to meet the needs of our clients and provide as much availability as we can. We understand that our clients lead busy lifestyles which can change, sometimes with little notice. So, in order to fulfill everyone’s needs, we have some reasonable terms which clients agree to adhere to when booking with Beauty by Sarah-Jane.
Cancellations / Appointment Changes
We ask for cancellations or changes to appointments to be made at least 24 hours in advance. Failure to adhere to this may result in future appointments requiring pre-payment. This to be at the discretion of Beauty by Sarah-Jane.
We will take into account exceptional circumstances, however this to be at the discretion of Beauty by Sarah-Jane
No-Shows
A “no-show” is where a client does not turn up for a pre-booked appointment and does not contact the salon to cancel in advance. In the event of a no-show we may contact the client to arrange payment for the loss of income incurred as the appointment could have been booked by another client.
Clients with previous no-shows may be required to make full pre-payment for future appointments. This to be at the discretion of Beauty by Sarah-Jane.
Late Arrivals
We will always try to accommodate our clients as best we can and we understand that sometimes things can happen in the day that can make clients run late. However, due to our busy diary and to minimize the impact on other clients, we may not be able to fulfill an appointment if a client is 5 minutes or more late. We ask that clients use reasonable endeavor to let us know as soon possible if they are running late as we may be able to delay the appointment. This is subject to availability and cannot be guaranteed.
If a client arrives late to a multiple treatment booking or for a group booking, the treatment time may be cut down but full payment will still be required. This is due to the time that has been allocated for that appointment as another client could have been offered that availability. This will also affect any deposit that has been paid as these are non-refundable.
Skin/Patch Tests
Some of the treatments we offer require a skin/patch test a minimum of 24 hours in advance of an appointment. These are required on all treatments which involve tinting and lash extensions. All treatments which require a skin/patch test are advertised as such. Failure to attend a skin/patch test will require treatments to be either rescheduled or cancelled. This is for insurance purposes and client safety.
If a client has not had a treatment which requires a patch test for 6 months or more, we will require them to come for a new skin/patch test. Where a client fails to attend a patch test for an appointment where a deposit has been paid, the deposit will be non-refundable. A new deposit may be required to book another appointment.
Children
We do allow Children in our salon. However please bare in mind that our clients look forward to their appointments with us in an environment away from the stresses of general life. We are also a fully licensed premises and we also offer a range of relaxing treatments. For these reasons we do politely ask that you consider leaving Children at home if you can, however you can bring them to the salon if you wish/have no other options available.
Beauty by Sarah-Jane reserve the right to amend, change, revoke or refuse any of the above terms without any notice.